Shipping

Do you ship internationally?

Yes, but due to GPSR requirements, I am currently unable to ship to EU countries.

How will my order be sent (UK)?

All items are shipped via Royal Mail (Tracked 24 or 48).

How will my order be sent (International)?

All items are shipped via Royal Mail International Tracked. Please be aware there may be duties to pay upon receiving your item.

Orders placed from the USA will be sent using Royal Mail's Postal Delivery Duties Paid (PDDP) service, with the new tariffs reflected in the item pricing. This means that customs duties are taken care of prior to delivery.

How long until you send my order?

I aim to dispatch all orders within 1 - 2 business days.

Products

Why does my product look a little different than pictured?

Each product is handmade and so every piece is unique. Please be aware of this when buying.

Your products are sold out! When will you update?

The pieces I make for each shop update are limited. I try to do a shop drop once or twice a month - I will post about future shop updates on Instagram and I will update the announcement banner on my website as well.

I have a question about a product/order. How do I get in touch?

You can either use the contact form or email hello@robinsonheritagewear.co.uk and I will get back to you as soon as I can.

Do you take commissions?

I do! Please use the contact form or email hello@robinsonheritagewear.co.uk to discuss further.

Returns

If you would like to request a return, please contact us at hello@robinsonheritagewear.co.uk.